Showing posts with label trust. Show all posts
Showing posts with label trust. Show all posts

Saturday, September 20, 2008

Inching toward Netflix

Well, Blockbuster and I are no longer getting along.

The first irritation was more my fault and so I was a little more accepting - I let a gift card sit too long and they decided to wipe it clean. It's their policy - a well stated policy - but a policy that states that money is more important than the client relationship and trust. I through away my membership card on that one - so I'm already pretty much done. I figured that this was a personal decision - it was mostly my fault and so no sense to blog it....

However, this week, I was receiving 60 to 100 spams a minute for several hours from an email address that I only ever gave to Blockbuster. (Sometimes it's nice to have your own email server.) I know that Blockbuster is struggling to stay alive, but to sell email addresses is a very poor business decision.

I'm really liking the Netflix/XBox partnership that has begun this month. The only struggle is value - obviously we don't rent that many movies....

Wednesday, September 20, 2006

I miss being trusted

I used to use cash at the gas station. It doesn't make sense to me that I can't use cash because "some other guy" likes to drive off without paying.

I have used the same gas station for almost a year now because it was the only gas station that would still trust me enough to take cash - but they no longer trust me either. I was a faithful customer. Every Monday after school. But to them, I am no exception. Apparently I was baiting the system so that one day when my tank was EXTREMELY empty, I would just fill it and run.

They think that if I pay first, it is no different than if I pay after. But, if they are not going to trust me with their fuel, why should I trust them with my change? Oh, that's right - I am the villanous customer and they are the upstanding corporate American representatives.

Perhaps I should commit a crime. It seems as though the American Courtroom is the only place where I am innocent until proven guilty. It would be nice to feel trusted once more.